Hello! Goucha's Handmade is an online-only store, but we offer personalized support to help you choose the ideal model and size. You can contact us by direct message or email (geral@gouchashandmade.pt) — we'll be happy to help.
Once your order has been processed (usually within 3 to 4 business days), delivery takes between 48 hours and 5 business days, depending on your address. You will receive a notification as soon as your order has been shipped.
You can return any item within 14 days of receiving your order. Simply contact us and follow the steps outlined in our [Returns Policy], where you will find all the information about shipping and refunds.
We recommend choosing a size larger than usual. On each product page you will find a size guide with equivalents (EU, US, UK) and the insole length in centimeters, to make your choice easier.
Once we receive your returned product and confirm that it is in perfect condition, the refund will be processed using the same payment method used to make the purchase. Full details are in our [Return Policy].
Yes, we ship to all regions of Portugal, including Madeira and the Azores. Shipping is free on orders over €79.90.
Yes, it is possible to pick up your order at our workshop in Benedita (Leiria). Simply select this option when completing your purchase or contact us.
Yes, we accept exchanges up to 14 days after receiving the order, as long as the product is in perfect condition. Send us a message and we will explain all the necessary steps.
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